Privacy Policy
At Ayra Homeware, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information:
Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely by our payment providers; we do not store full payment card details)
Order history
IP address and device information
Website usage data collected through cookies and similar technologies
How We Use Your Information
We use your personal information to:
Process and deliver your orders
Provide customer support
Communicate with you regarding your purchases
Improve our website, products, and services
Prevent fraud and enhance website security
Comply with legal and regulatory obligations
Send marketing communications where you have given your consent (you may opt out at any time)
Payment Information
All payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment card details.
Sharing Your Information
We may share your information with trusted third parties only where necessary, including:
Payment service providers
Shipping and delivery partners
Website hosting and technology providers
Professional advisers where required
Government authorities or law enforcement where required by law
We do not sell, rent or trade your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we take reasonable precautions, no method of transmitting data over the internet is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support website functionality.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.
Your Rights
If you are located in the United Kingdom or European Economic Area, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@ayrahomeware.com.
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are happy to offer a return option in accordance with the terms below.
Returns Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
Be unused and in its original condition
Be in the original packaging with all accessories, manuals, and included parts
Not show signs of damage, misuse, or wear
Items that do not meet these requirements may not be accepted for return.
Non-Returnable Items
Certain products may not be eligible for return, including:
Items that have been used, damaged, or altered
Products missing original packaging or components
Clearance, sale, or personalised items (unless faulty)
Return Process
To start a return, complete the returns form with your order number and reason for the return. We will provide instructions on how to return your item.
Please do not send items back without first contacting us, as unauthorised returns may not be processed.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival or the wrong product was received.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed to the original payment method within 5-10 business days.
Original shipping fees (if applicable) may not be refundable.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and details of the issue. We will review your request and provide a suitable resolution, which may include a replacement, repair, or refund.
Warranty Terms and Conditions
We stand behind the quality and reliability of our products. This warranty provides coverage against manufacturing defects and faults that occur during normal use of the product.
Warranty Period
Your product is covered by a 12-month limited warranty from the date of purchase.
The warranty applies only to the original purchaser and is valid only with proof of purchase from an authorised seller.
What Is Covered
This warranty covers:
Manufacturing defects in materials or workmanship
Product faults that occur during normal and intended use
Components that fail due to manufacturing issues
If your product is found to be defective during the warranty period, we may, at our discretion:
Repair the product
Replace the defective product or component
Provide a refund or other appropriate resolution where required
What Is Not Covered
This warranty does not cover:
Damage caused by misuse, accidents, negligence, or improper handling
Damage caused by incorrect installation or operation
Normal wear and tear
Cosmetic damage, including scratches, dents, or discolouration
Damage caused by unauthorised repairs or modifications
Damage caused by use outside the product's intended purpose
Damage caused by water, fire, electrical surges, or other external factors (unless specifically covered)
Loss of parts, accessories, or packaging
Warranty Claim Process
To make a warranty claim, please contact our customer service team and provide:
Proof of purchase
Order number or receipt
A description of the issue
Photos or videos showing the fault (where applicable)
Our team may request additional information to assess the claim.
Assessment and Resolution
All warranty claims are subject to inspection and approval. If the issue is confirmed to be covered under warranty, we will provide a suitable resolution.
Customers may be required to return the product for inspection. Instructions will be provided by our customer service team.
Replacement Products
Replacement products or parts provided under warranty may be new or refurbished and will be covered for the remainder of the original warranty period, unless otherwise required by applicable law.
Limitation of Liability
To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential losses arising from the use of the product.
This warranty gives you specific legal rights. You may also have additional rights under applicable consumer protection laws.
Contact Us
For warranty enquiries or assistance, please contact info@ayrahomeware.com.